1 – Camping Etiquette!
The “Qualite Commerce” label was awarded to Camp La Trye on Wednesday, September 21, during an official ceremony attended by representatives of the Hauts-de-France Chamber of Commerce and Industry, as well as elected officials. , including the mayor of Bresles, Dominique Cordier. The “Customer relationship booster” support allows the retailer, thanks to a proven quality reference system, to evaluate the different stages of the customer’s journey and the relationship he has with him in each of them.
80% of actual customer support costs for Booster Relation are covered by the Hauts de France Regional Council and Feder as part of the Booster TPE plan. It is fully supported in 2020 and 2021 due to the health crisis and its economic impact on business.
2 – The first step is a mock audit
The trade quality diagnosis takes place in several stages, and the first stage of this labeling process is a blank audit conducted with the Chamber of Commerce advisor, especially evaluating customer relationship management, sustainable development, human resources, business. management, technical limitations, communication, services… Then a schedule of actions and progress steps to be taken is drawn up.
3 – Mystery shopper to complete the diagnosis
Within this label, the store is evaluated from a network of more than 100 criteria that analyze the exterior and interior of the point of sale, reception of the customer on the phone, communication, services offered, actions performed. by the trader in favor of sustainable development, as well as the functioning of the business. A visit from the mystery shopper completes this diagnosis. A report is then produced recommending actions.
4 – The board confirms the mark
Promotion and promotion, the dealer receives a communication kit with a plaque and a window sticker, which confirms that he has received the sticker and appreciates his commitment to the advanced approach. This support was offered to the operator, José Polo, thanks to the partnership signed between the Beauvaisis agglomeration community and CCI Oise.
5 – Open all year round
The camp is a 2-star facility open all year round, with a covered and heated swimming pool, slide, playground, unusual accommodation (yurts, mountain houses, mobile castle, tepees on the river, hot tub on the terrace of mobile homes, etc.). The team is composed of 12 people in the middle of the summer season. Several activities are offered.